Terms and conditions, in plain English.

1. About us

Brewood Removals, of Brewood, Staffordshire. Phone 07544 466094. Email info@brewoodremovals.co.uk. Sean Hamilton owns and runs the business and handles every booking personally.

2. Definitions

• We, us, our: Brewood Removals.
• You, your: the person booking the move.
• Services: the removals and related services described on this website.
• Quote: the written price we give you before the move, including anything it states about deposits, payment, waiting time and cancellation charges.
• Move date: the date (or dates) agreed for the work.
• Completion: the point at which the agreed items have been delivered and placed in the rooms you direct at the destination.

3. The services we provide

House removals, office moves, man and van moves, packing services, storage arrangement, piano removals, student moves and house clearances. Full details are on the services page. Where we cannot help with something, we say so at the quote stage and, where we can, point you at someone who can.

4. Quotes

Quotes are free, with no obligation, and given in writing, usually the same day you ask. The price reflects what you tell us: the volume to move, access and parking at both ends, the distance, the date and any packing or specialist items. Discounts for NHS staff, ex-forces, Blue Light Card holders and students are shown on the quote itself. A quote is valid for the period stated on it. If anything would add cost on the day (waiting time, extra volume, access problems we were not told about), the basis for it is stated on the quote, not invented at the kerb.

5. Booking and formation of contract

A contract between you and us is formed when you accept the Quote (by phone, email or message) and we confirm the booking and the Move date. Up to that point either of us can walk away without obligation.

6. Your right to cancel (Consumer Contracts Regulations 2013)

Bookings made by phone, email or online are distance or off-premises contracts, so you have a 14-day right to cancel without giving a reason.

If your Move date falls inside the 14-day period: we will ask for your express request to carry out the move within the cancellation period. Once the move has been fully carried out, the right to cancel ends. If you cancel after asking us to start but before the move is complete, you pay for the work already done up to that point.

Any cancellation charges that apply outside your statutory rights are stated on the Quote. To cancel, contact us by phone or email; a cancellation form is available on request.

7. Carrying out the move

We carry out the move with reasonable care and skill, in line with the Consumer Rights Act 2015. The crew works from the plan and notes Sean takes from you. If the job on the day is materially different from what was described (significantly more volume, access restrictions we were not told about, items not on the inventory), we will explain what has changed and agree a revised price before continuing. The original Quote stands until you accept a revised one.

8. Insurance

Every move is carried out fully insured. Goods-in-transit and public liability cover are in place on every job, and written confirmation of the cover that applies to your move is available with your Quote on request. Tell Sean at the quote stage about items of unusually high value or fragility so the right cover and handling can be arranged; cover for specific high-value items may need agreeing in advance.

9. Your obligations

• Give us accurate information when booking: the full inventory, access and parking at both ends, and anything awkward (pianos, safes, garden machinery, more stairs than usual).
• Arrange any parking permits or access arrangements your addresses need, unless we have agreed to handle them.
• If you are packing yourself, have everything boxed and sealed before the crew arrives.
• Disconnect appliances and defrost freezers before the Move date, unless we have agreed otherwise.
• Be present, or have a responsible adult present for you, at both ends of the move.
• Tell us about anything listed in section 11 so it can be kept off the van.

10. Boxes you packed yourself

Where we pack, we are responsible for how it is packed. For boxes you packed yourself, we cannot accept liability for damage to the contents unless the box itself shows external damage caused in transit, because we have no way of knowing how the contents were protected. Our packing guide exists to make your own packing survive the journey.

11. What we cannot carry

• Hazardous or flammable items: gas bottles, petrol, diesel, solvents, paint thinners and similar.
• Live animals. Pets travel with you; our pets guide covers how to do that well.
• Firearms and ammunition.
• Perishable food on longer moves.
• Cash, jewellery, passports, deeds and other irreplaceable documents: these should travel with you, not on the van.

If we find undeclared items from this list on the day, we may refuse to carry them. Everything else still moves as planned.

12. Storage

Where your move includes storage, we arrange secure container storage with established third-party facilities near the M54 and handle the moving, wrapping and placing of your goods. The storage facility's own terms and charges govern your goods while they are in store; we confirm those details with your Quote so you see both sides of the arrangement before committing.

13. Delays and events outside our control

Completion chains run late, keys get held up, motorways close. Where a delay is caused by something outside our reasonable control we are not in breach of these terms, and we will keep you informed and re-plan with you. Waiting time caused by late key release is handled as stated on your Quote. If a delay on our side means the move can no longer go ahead as planned, we will agree a new date with you at no extra charge.

14. Payment

The price, any deposit, the payment timing and the accepted payment methods are stated on your written Quote. The Quote is the contract document for everything money-related, so what it says is what applies.

15. Damage and complaints

If something is damaged, tell the crew on the day where possible, and report it to us within 7 days with photographs. We acknowledge complaints within 3 working days and respond fully within 14 days, and you deal with Sean, the person you booked with, throughout. If we cannot resolve it between us you can contact Citizens Advice (0345 404 0506), Trading Standards or, where applicable, an alternative dispute resolution body. Nothing in this section limits your statutory rights.

16. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for fraud. We are not liable for pre-existing damage, for the contents of owner-packed boxes except as set out in section 10, or for losses that were not foreseeable when the contract was made.

17. Data protection

We handle your personal data as described in our privacy policy.

18. The Moving Planner tool

The moving planner on this website is a free planning aid, offered as is. It is a helpful guide, not a guarantee, and not professional or legal advice; the timings it suggests are typical, not promises, and your own dates and circumstances always come first. Because it saves your plan in your own browser rather than on our systems, clearing your browser data, or switching to another device or browser, will lose it, so print a copy or email it to yourself if you want to keep it. Emailing your plan is optional and sends it to Brewood Removals so we can help with your move.

19. Changes to these terms

We may update these terms. The version published on this page at the time you book is the one that applies to your move.

20. Severability

If any part of these terms is found by a court to be unenforceable, the rest continues in full force, with the unenforceable part removed only to the minimum extent necessary.

21. Third-party rights

These terms are between you and us. No third party has any right to enforce any part of them under the Contracts (Rights of Third Parties) Act 1999.

22. Entire agreement

These terms, together with your written Quote, are the entire agreement between you and us about the move. Nothing in this section limits any rights you have as a consumer that cannot be excluded by law.

23. Assignment

You may not transfer your rights or obligations under these terms to anyone else without our written agreement. We may transfer ours to a successor business carrying on the same trade, on the same terms, with notice to you.

24. Notices

Day-to-day contact about a booking can be by phone or email. Formal legal notices should be emailed to info@brewoodremovals.co.uk; a notice sent by email is treated as received the next working day after sending.

25. Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.